What is your cancellation and no-show policy?
If you are unable to make it to a class that you booked you may cancel up to 12 hours before the start of that class time. If you cancel 12 or more hours before the start of class, you will be able to redeem the class that you cancelled and use it at a later date and time. If you fail to cancel 12 or more hours before the start of class, or you don’t show up to a class that you booked, a class will be debited from your account and you will not get the opportunity to get that class back to use at another date and time.
For people with unlimited monthly memberships – if you do not cancel a class you booked 12 or more hours before the start of class, or if you do not show up to a class, you will be charged a $5 for every class you cancel late or miss after the first time it occurs.
How does your waitlist work?
If there is class that you want to attend but it’s completely full you can put your name on the waitlist for that class. You have the option to put yourself on a waitlist up to 2 hours before the start of class, at which time the waitlist is closed.
If/when a spot becomes available, the first person on the waitlist for that class is automatically added to the class. You will be notified of your waitlist status through email or via text message. If you receive a text message you have the option to text-to-reply to decline if you no longer wish to attend the class you were on the waitlist for.
If you receive an email to notify you that you have been added to the class you are responsible for going into your account and taking yourself off the roster if you no longer wish to attend. The way you will be notified that you are no longer on a class waitlist depends on the profile settings you choose when you create your account.
What is your refund and return policy?
At this time we are unable to process refunds, however, we can complete account credits. If you started to use a service on your account and need a credit we can credit your account for the remaining/unused services on your account. If you have not started using the services that you would like returned, we can credit the full amount to your account. You can use your account credit for anything including classes, packages, gift cards, and merchandise.
Account credits cannot be redeemed for cash.