What is your cancellation and no-show policy?
If you are unable to make it to a class that you booked you may cancel up to 12 hours before the start of that class time. If you cancel 12 or more hours before the start of class, you will be able to redeem the class that you cancelled and use it at a later date and time. If you fail to cancel 12 or more hours before the start of class, or you don’t show up to a class that you booked, a class will be debited from your account and you will not get the opportunity to get that class back to use at another date and time.
For people with unlimited monthly memberships – if you do not cancel a class you booked 12 or more hours before the start of class, or if you do not show up to a class, you will be charged a $5 for every class you cancel late or miss after the first time it occurs.
How does your waitlist work?
If there is class that you want to attend but it’s completely full you can put your name on the waitlist for that class. You have the option to put yourself on a waitlist up to 2 hours before the start of class, at which time the waitlist is closed.
If/when a spot becomes available, the first person on the waitlist for that class is automatically added to the class. You will be notified of your waitlist status through email or via text message. If you receive a text message you have the option to text-to-reply to decline if you no longer wish to attend the class you were on the waitlist for.
If you receive an email to notify you that you have been added to the class you are responsible for going into your account and taking yourself off the roster if you no longer wish to attend. The way you will be notified that you are no longer on a class waitlist depends on the profile settings you choose when you create your account.
What is your refund and return policy?
At this time we are unable to process refunds, however, we can complete account credits. If you started to use a service on your account and need a credit we can credit your account for the remaining/unused services on your account. If you have not started using the services that you would like returned, we can credit the full amount to your account. You can use your account credit for anything including classes, packages, gift cards, and merchandise.
Account credits cannot be redeemed for cash.
Will I lose my seat if I show up late to class?
If the class is full, and there are people on standby to take the class, you could potentially lose your spot in a class that you reserved if you are more than 10 minutes late.
What is your weather cancellation policy?
We do occasionally close due to outdoor weather conditions. If you book a class and we close due to the weather you will get the class added back to your account. If we don’t cancel a class that you booked you will lose the class if you don’t show up regardless of the weather. If you are unsure about driving to class due to outdoor weather conditions we recommend that you cancel your class reservation outside of our 12 hour cancellation window. You can always chose to re-reserve your spot in the class if you determine that you are able to drive weather permitting.
What happens if the class, or instructor, I booked gets cancelled?
Our schedule is subject to change at any time. If there is a class that you booked and it gets cancelled you will be notified via email of the class cancellation, up to an hour before the class starts, and the class will be added back to your account for you to use at a future date and time. If you booked a class and there is an instructor change the 12 hour cancellation policy still applies even if the instructor change occurs within our 12 hour cancellation window.
Can someone I know use one of the classes on my account to take a class?
All of our class packages are non-transferable. We cannot apply one of your classes to someone else’s visit. If you would like to bring someone to class they will have to purchase our Single Class or Intro Offer to sign-up and participate in class.
Is there a place to put my personal belongings?
Yes – there are cubbies in our facility where you can place your personal belongings during your class. Please note that The Wheel House is not responsible for any lost, stolen, or damaged personal belongings that are stored in our cubbies or facility.
Are there introduction or beginner’s classes?
We currently do not offer introduction or beginner classes. All of our classes can be taken at your own pace depending on your fitness level.
For indoor cycling classes, the instructor will guide you through the class and let you know where you should be throughout your RIDE, but you ultimately control your resistance, your body positioning, and therefore your workout.
If you are unable to do any particular movements due to injury or limited range of motion, your instructor will give you modifications accordingly.
What are the age requirements to participate in classes at The Wheel house?
Individuals ages 14 and up may participate in our classes. If you are between the ages of 14-18 you must have a parent or guardian sign the waiver that everyone is required to complete at the time they sign-up.
There are no age limits for participation in our classes.
Regardless of your age please make sure that you are physically able to participate in our classes, if necessary please consult with your Doctor before attending.
Are there showers at The Wheel House?
There are no showers, but there is a large bathroom if you need space to get changed.
How will I know if my bike is set-up correctly?
If you have never taken an indoor cycling class before, please arrive at least 10 minutes early so your instructor can help you determine the proper settings for your bike and show you how to adjust it for future rides.
What type of shoes should I wear to ride for indoor cycling classes?
There are cycling shoes that clip into the pedals of your bike. Our bikes are compatible with SPD clips. If you do not own cycling shoes you should wear comfortable sneakers that you would wear to do cardio or cross-training. If you are wearing sneakers, please make sure that the shoelaces are not excessively long, or make sure they can be tucked into the shoe.